Returns and exchanges are accepted within 15 calendar days of delivery, with the exception of swimwear and hygiene-sensitive items.

Apparel & Fitness Wear:
Eligible for returns or exchanges as long as items are unworn and returned with all original tags and packaging intact.

Swimwear — No Returns, Size Exchange Only:
We do not accept returns on swimwear due to hygiene and safety regulations.

However, we are pleased to offer size exchanges only under the following conditions:

1. The hygiene seal is fully intact (the protective liner has not been removed).
   
2. All original tags are attached.
   
3. The item has not been worn or washed.
   
4. The exchange request is submitted within 7 days of delivery.
   

Once your item is received and verified to be in perfect, unworn condition, we will ship the new size to you.

If the size you need is not available, we are glad to issue you a store credit for a future purchase.

Accessories & Jewelry:
Due to hygiene and safety standards, jewelry and wearable accessories cannot be returned or exchanged unless the item arrives defective or damaged. If you receive a damaged piece, please contact us within 48 hours at hello@rioessenza.com with clear photos for review.

Return Shipping:
Return shipping costs are the responsibility of the client. We recommend using a trackable shipping service to ensure your item is safely delivered back to us.

How to Start a Return or Exchange:
Email our Customer Care team at hello@rioessenza.com with your order number and the item(s) you wish to return or exchange. If your item is damaged, please include photos. Our team will guide you through shipping instructions and next steps.

Refunds are issued to the original payment method once the returned item is received and inspected.

We are committed to making the process smooth, transparent, and effortless — ensuring your experience with Rio Essenza remains exceptional.