Start a Return

At Rio Essenza, we want every piece you receive to inspire confidence and joy. If a return or exchange is necessary, we’ve designed a seamless process to ensure your experience remains effortless and thoughtful.

Please review our full Returns & Exchanges Policy to understand all guidelines, conditions, and timelines.

How to Begin Your Return or Exchange

Reach out to our Customer Care team at hello@rioessenza.com with:

• Your order number

• The item(s) you wish to return or exchange

• Photos, if your item is damaged or defective

Our team will provide personalized guidance on the next steps, including shipping instructions.

At Rio Essenza, we treat every return and exchange with the same care and attention as the pieces we craft, ensuring your experience is seamless, thoughtful, and reflective of our brand’s commitment to quality and customer satisfaction.