Terms of Use & Policies

1. Terms & Conditions

Effective Date: October 22, 2025

Welcome to Rio Essenza. By accessing our website and purchasing our products, you agree to the following terms and conditions, designed to provide a secure, seamless, and trusted experience.

General Information

By using this website, you confirm that you are at least 18 years old or have obtained consent from a parent or guardian.
We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

Product Information

We strive to ensure the accuracy of all product descriptions, images, and pricing. While we make every effort to maintain accuracy, we cannot guarantee that all information is entirely error-free at all times.

Order Acceptance & Pricing

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion.
Prices are subject to change without prior notice. Once your order is confirmed at checkout, the listed price will be honored.

Payment

We accept secure payment methods, including credit cards and PayPal. By submitting an order, you warrant that all payment information provided is accurate and current.

Intellectual Property

All content on this website—including images, logos, text, and designs—is the exclusive property of Rio Essenza and protected under copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

Limitation of Liability

Rio Essenza is not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Termination

We reserve the right to suspend or terminate access to this website if we believe any terms or policies have been violated.

Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, USA. Any disputes arising from the use of this website or purchases shall be subject to the exclusive jurisdiction of the courts of Florida.

2. Privacy Policy

Effective Date: October 22, 2025

At Rio Essenza, your privacy is paramount. This policy explains how we collect, store, and protect your personal information to ensure transparency, security, and trust.

Information We Collect

We may collect personal information such as:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Payment details

This information is collected when you make a purchase, create an account, or interact with our website.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently

  • Communicate updates regarding orders, promotions, and brand news

  • Enhance our website and overall customer experience

How We Protect Your Information

We use industry-standard encryption and security measures to protect sensitive data.
We never sell or share personal information with third parties without your explicit consent.

Cookies

Our website uses cookies to enhance your browsing experience, including remembering your cart, login details, and personal preferences.

Your Rights

You may request access to, correction of, or deletion of your personal data. To exercise any of these rights, please contact our Customer Care team at hello@rioessenza.com.

3. Returns & Exchanges

We want you to feel confident and satisfied with every Rio Essenza purchase.
Please read our policies carefully before completing your order.

Returns & Exchanges Policy

Returns and exchanges are accepted within 15 calendar days of delivery, with the exception of swimwear and hygiene-sensitive items.

Apparel & Fitness Wear

Eligible for returns or exchanges as long as items are unworn and returned with all original tags and packaging intact.

Swimwear — No Returns, Size Exchange Only

We do not accept returns on swimwear due to hygiene and safety regulations.
However, we are pleased to offer size exchanges only under the following conditions:

  • The hygiene seal is fully intact (the protective liner has not been removed).

  • All original tags are attached.

  • The item has not been worn or washed.

  • The exchange request is submitted within 7 days of delivery.

Once your item is received and verified to be in perfect, unworn condition, we will ship the new size to you.
If the size you need is not available, we are glad to issue you a store credit for a future purchase.

Accessories & Jewelry

Due to hygiene and safety standards, jewelry and wearable accessories cannot be returned or exchanged unless the item arrives defective or damaged.
If you receive a damaged piece, please contact us within 48 hours at hello@rioessenza.com with clear photos for review.

Return Shipping

Return shipping costs are the responsibility of the client.
We recommend using a trackable shipping service to ensure your item is safely delivered back to us.

How to Start a Return or Exchange

Email our Customer Care team at hello@rioessenza.com with:

  • Your order number

  • The item(s) you wish to return or exchange

  • Photos, if the item is damaged

Our team will guide you through shipping instructions and next steps.
Refunds are issued to the original payment method once the returned item is received and inspected.

Damaged or Incorrect Items

All our items are inspected before leaving our store. However, if your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will arrange one of the following:

  • A replacement

  • An exchange

  • A full refund (for defective items only)

Gift Purchases

Gifts follow the same return and exchange rules as any other customer. Store credit or exchanges are available as long as the item meets the return conditions for its category.

Processing Time

Once your return or exchange is received and inspected, you will be notified of the approval status within 3–5 business days.

4. Refunds

Refunds are issued only when items are eligible under the return or exchange policies outlined above. For activewear and clothing, a refund will be processed once the returned item is received, inspected, and approved.

Refunds will be credited to the original payment method used at the time of purchase. Please allow 5–7 business days for the refund to appear on your account after approval.

Please note:

  • Swimwear purchases are not eligible for refunds due to hygiene reasons; only size exchanges or store credit are available.

  • Accessories and jewelry are only refundable if defective or damaged upon arrival.

At Rio Essenza, we are committed to providing exceptional products and a seamless, secure, and respectful online experience. By shopping with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy.

Your trust is invaluable. We are dedicated to safeguarding your personal information while delivering products crafted to celebrate individuality, confidence, and beauty.

For questions, clarifications, or concerns, please contact hello@rioessenza.com.

Thank you for choosing Rio Essenza. We are honored to share with you the passion, craftsmanship, and soul of Brazil in every piece you wear.