Terms of Policy

1. Terms & Conditions

These outline the general rules and guidelines for using your website and purchasing products.

Terms & Conditions

Effective Date: January 25th, 2025

Welcome to Rio Essenza! By using our website and purchasing products, you agree to the following terms and conditions:

  1. General Information

    • By accessing this website, you confirm that you are at least 18 years old or have obtained consent from a parent/guardian.

    • We reserve the right to update or modify these terms at any time, so please review them periodically.

  2. Product Information

    • We make every effort to ensure the accuracy of product descriptions, prices, and images on our website. However, we cannot guarantee that all items are completely accurate at all times.

  3. Order Acceptance & Pricing

    • All orders are subject to acceptance and availability. We reserve the right to refuse any order.

    • Prices are subject to change without notice, but once your order is placed, the price at checkout will be honored.

  4. Payment

    • We accept various payment methods (credit cards, PayPal, etc.). By submitting an order, you agree to provide accurate payment information.

  5. Intellectual Property

    • All content on this website (images, logos, text, etc.) is owned by Rio Essenza and protected by copyright laws.

    • Reproduction or use of our content without permission is prohibited.

  6. Limitation of Liability

    • We are not liable for any indirect, special, or consequential damages that may occur while using our website or purchasing products.

  7. Termination

    • We reserve the right to terminate your access to the website if we believe you have violated any terms or policies.

     

2. Privacy Policy

This section outlines how you collect, use, and protect customers’ personal information.

Privacy Policy

Effective Date: January 25th, 2025

At Rio Essenza, we value your privacy. This policy outlines how we collect, use, and protect your personal information.

  1. Information We Collect

    • We collect personal information such as your name, address, email, and payment details when you make a purchase or interact with our site.

  2. How We Use Your Information

    • To process and fulfill your orders.

    • To communicate with you regarding your orders or promotional offers.

    • For internal purposes, like improving our website or customer service.

  3. How We Protect Your Information

    • We use secure encryption methods to protect your sensitive data.

    • We never share or sell your personal information to third parties without your consent.

  4. Cookies

    • We use cookies to improve your shopping experience, such as remembering your cart or personal preferences.

  5. Your Rights

    • You can request access to or correction of the personal data we hold about you, or request that we delete it.

     

3. Return & Shipping Policy

This provides details on your return, refund, and shipping procedures.

Return & Shipping Policy

Effective Date: January 25th, 2025

Returns:

  1. We accept returns on unworn, unwashed swimwear with tags still attached within 5 business days of receiving your order.

  2. To initiate a return, please contact us at [insert email] with your order number.

  3. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

  4. Swimwear that has been worn, washed, or removed from its original packaging cannot be returned due to hygiene reasons.

Exchanges:

  1. Exchanges are allowed within the same 5-business-day period, and the product must be in its original, unworn condition.

  2. If you would like to exchange an item, please reach out to our customer service team for assistance.

Shipping:

  1. Orders are processed and shipped within 1-2 business days after payment is received.

  2. Shipping costs will be calculated at checkout, and you will be notified of delivery times based on your location.

  3. We are not responsible for delays caused by shipping carriers or customs.

     

Damaged or Incorrect Items:

  1. If you receive a damaged or incorrect item, please contact us at rioessenza@gmail.com within 5 business days of delivery for a replacement or refund.